Returns, Replacements and Exchanges

Do you accept product returns?
Due to the intimate nature of sexual health products and health regulations regarding medical devices, we are unable to accept product returns.

What do I do if I have received product that is damaged during shipping?

If you have ordered online at our website and received product that is damaged during shipping, please email imcondomhouse@gmail.com within 48 hours of receipt and we will ship you a replacement.

Who do I contact if I am not completely satisfied with my purchase?

If you are not completely satisfied with your purchase, please contact customer service at imcondomhouse@gmail.com within 30 days of receipt of your order and kindly state your dissatisfaction. 

Who do I contact if I have a quality-related issue or concern regarding your product? 

Please email us at imcondomhouse@gmail.com. At IMCondom, we take the quality of our products — and the health and safety of our customers — very seriously. We’re here to help, and we investigate thoroughly when it comes to any concerns regarding product quality. Depending on the issue, a quality-related concern is the only reason why we may ask you to send the product back to us. But that’s for quality inspection and testing, not restocking.